Frequently asked questions
Here you can find answers to all common questions. You did not find the answer to your problem?Contact us
Do you deliver on Saturdays?
Our deliveries take place from Monday to Friday. For special needs it is possible to request a delivery on Saturday, which however must be agreed in advance with the sender.
Can I collect a package at your location?
Yes, to change the delivery method, you can contact the sender, the company where you made the purchase, or contact the branch where the goods will be collected, which will then transmit the information to the sender.
How can I change the delivery address or my telephone number associated with the shipment?
To change the recipient details, such as delivery address or telephone number, you can contact the sender, the company where you made the purchase, as the company itself must authorize these changes.
I need proof of delivery for my shipment (POD, CMR, Bolla). Where do I find it?
You can send an email on your sales representative or contact our headquarters in Italy or Greece.
My shipment could not be delivered and is now in Transhelit warehouse. What should I do?
If your shipment is in storage at one of our warehouse, it means that a delivery attempt has been made but was not successful. The goods will therefore remain in our warehouse until we receive new information. Most probably our operative department will contact you. Also, to unlock the shipment, contact the sender, or the company where you made the purchase to agree on a new delivery date.
My goods have been damaged. Who can I talk to?
You can send an email or call your sales representative or contact our headquarters in Italy or Greece.
I need to contact Transhelit in Greece or Emme Esse Trasporti in Italy, where can I find the contacts?
Management for both companies is the same. You can contact the one you prefer, contacts are on the page contact us
What countries you are servicing?
We are servicing all European countries or with our trucks or through our network.
Which is the country that you are leader on the market?
We are specialized on the transportations from Greece to Italy and vice versa. We are moving more than 20 trucks from Italy to Greece every week.
Who is my sales representative?
I would like to work at Transhelit. How do I apply?
You can find out more about Transhelit, consult all the job offers and apply directly online on the Work with us page. If you do not find a position in line with your profile, we recommend that you keep an eye on our site, since vacancies are constantly updated.
I would like to send a feedback on your service.
We are always happy to receive your feedback. You can do this by contacting us and sending your message.
Quotes and information on services
I would like to receive a quote for a shipment, how do I do it?
What types of goods do you transport?
In Transhelit we transport any type of goods, with the exception of live animals. For more information, you can contact your sales representative or directly our Headquarters. Find all the contacts at the page contact us.
What is the size limit for shipping goods with Transhelit?
There are no size or weight limits. We transport goods of any size, from a small package to exceptional transport. You can consult all our services here.
What are the delivery times for a shipment?
Delivery times vary based on many factors. To receive a more precise estimate, you can contact your sales representative.
I have to ship goods abroad. What documents do I need for customs clearance?
Tracking & Tracing
How do I know where my goods are?
I need to change my bank details. Who can I talk to?
Suppliers can communicate the change of their bank details by sending an email to this address: firstname.lastname@example.org
I have received an incorrect invoice. Who can I talk to?
How can I get a copy of the invoice?
Who should I send the invoice to?
If you are an Italian supplier, it is not necessary to send the invoice, as they are managed through electronic invoicing. If you are a foreign supplier, you can send your invoice to email@example.com.